Shipping Policy

‌Effective Date: September 23, 2026‌

Welcome to Melville Travel, your trusted destination for curated, adventure-ready travel essentials available at www.melvilletravel.com. This Shipping Policy outlines clear, transparent terms for all order processing, delivery timelines, shipping fee structures, and shipment-related support for every travel gear purchase you make on our platform. Aligned with our commitment to building 5+ years of dedicated product experience, 120+ total travel products, and serving over 120k happy customers across the globe, we have designed our shipping system to get your new luggage tags, passport covers, toiletry bags, and other tiny travel must-haves to your doorstep quickly, reliably, and affordably, to keep your upcoming trips running smoothly from start to finish.

Our official contact channels for all shipping-related inquiries, tracking support, and delivery issue reports are as follows:

  • Official Support Email: deerl@melvilletravel.com
  • Physical Mailing and Warehouse Operations Address: Suite 2700, 1133 Melville Street, Vancouver, British Columbia V6E 4E5, Canada
  • Customer Service Hotline: +1 604-2008980

Our dedicated shipping support team will respond to all of your delivery-related requests within 2 business days, and work to resolve any unexpected shipment issues you may encounter as quickly as possible.

1. Order Processing Timeline

All successfully submitted orders on our platform will enter our processing queue immediately after your payment is fully confirmed. Our warehouse team operates 6 days per week, from Monday to Saturday, excluding official Canadian public holidays:

  • For all orders submitted before 2 PM local Vancouver time on a business day, we will complete order verification, quality check of your selected travel gear, packaging, and handover to our partnered courier service on the same day.
  • For orders submitted after 2 PM on a business day, or on weekends and public holidays, your order will be processed and dispatched on the next available working day.
  • Every item in our 120+ product catalog, from our engraved aluminum metal luggage tags and RFID-blocking passport holders to our TSA-approved clear toiletry bags and collapsible hiking water bottles, goes through a second quality check before being sealed into shipping packaging, to ensure no damaged or defective units are sent out. You will receive an automated order confirmation email immediately after your payment goes through, and a separate shipment notification email with your unique tracking number as soon as your parcel leaves our Vancouver warehouse.

2. Shipping Zones, Delivery Timelines and Fee Structure

We offer three tiered shipping options to all customers, tailored to different regions and delivery speed preferences, with all product prices listed in Euros as displayed on our product pages:

  1. ‌Standard Free Shipping‌: For all orders with a total purchase value of €45 or more, shipped to any location within Canada and the contiguous United States, we offer completely free standard shipping. Delivery takes 5 to 8 business days after dispatch. For orders below €45 in these regions, standard shipping costs a flat rate of €4.99.
  2. ‌Express Shipping‌: Available for all global destinations. For North American orders, express delivery takes 2 to 3 business days after dispatch, with a flat rate of €9.99. For international orders to Europe, Asia, and Oceania, express delivery takes 4 to 7 business days, with a flat rate of €14.99.
  3. ‌Economy International Shipping‌: For customers outside of North America who prefer a lower-cost delivery option, our economy shipping service costs a flat rate of €7.99 for all global locations, with an estimated delivery window of 10 to 18 business days after dispatch.

Please note that all cross-border international orders may be subject to local import duties, customs processing fees, or value-added tax charges that are not included in our listed product prices or shipping fees. These additional fees are the sole responsibility of the customer, and Melville Travel has no control over the amount of these charges set by your local customs authority. We recommend you check your local import policies before placing your order to avoid unexpected extra costs.

3. Shipment Tracking and Delivery Updates

Once your order is dispatched, you will receive a full tracking link in the shipment notification email we send to your registered email address. You can use this link to view real-time updates on your parcel’s location, estimated delivery date, and courier status at any time. You can also enter your tracking number directly on the “Track Order” page in your Melville Travel account to get the latest delivery information. If you do not receive your shipment confirmation email within 3 business days after completing your purchase, please check your spam or junk email folder first, or contact our support team directly for help retrieving your tracking details.

If your tracking information shows that the parcel has been marked as delivered, but you have not received your package, please contact our support team within 7 days of the marked delivery date. We will coordinate with our courier partner to launch an investigation, and provide you with a free reshipment of your order or equivalent store credit if the parcel is confirmed to be lost after the investigation process.

4. Shipping Exceptions and Delivery Issues

We take full responsibility for all items damaged during the shipping process. If your parcel arrives with obvious signs of outer packaging damage, or the travel items inside are broken or defective due to rough courier handling, please send clear photos of the outer packaging and damaged contents to our support team within 7 calendar days of delivery. We will arrange a free replacement shipment immediately, no return of the damaged items is required for eligible damage claims.

Please double-check that you have entered a complete, accurate, and correct shipping address when you submit your order. If you request an address modification after your order has already been dispatched from our warehouse, additional courier address correction fees may apply. If a parcel is returned to our warehouse due to an incorrect or incomplete address provided by the customer, the customer will be responsible for covering the extra shipping cost for a second reshipment.